Shipping And Return Policy

Priority Shipping

We prioritize your package the moment you click “Buy Now.” Most Priority orders arrive within 1–2 business days.

Fuss Free Returns

Changed your mind? You’ve got 30 days from delivery to send it back — no questions asked.
🔹 No Complicated Forms
Request your return online in under a minute. Print your label and you’re good to go.

In-Home Setup

Boston Pro Sound goes beyond supplying top-quality audio gear—we bring you confidence and ease. From ordering to professional installation at your venue, we handle every step to make the process effortless and hassle-free.

📦 Shipping & Return Policy – Boston Pro Sounds

At Boston Pro Sounds, we value our customers and want to ensure a smooth, reliable shopping experience. Please review our shipping and return policy below.

🚚 Shipping Policy

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery

  • We offer standard, expedited, and express shipping options at checkout.

  • Delivery times vary depending on the shipping method selected and your location.

  • Tracking information will be provided once your order has shipped.

Local Pickup

  • Customers may choose free local pickup at our Boston location.

  • Pickup times are available by appointment. Please contact us via phone or WhatsApp to schedule.

International Shipping

  • We currently ship to selected international destinations.

  • Customs duties, taxes, and import fees are the responsibility of the customer.

🔄 Return & Exchange Policy

Eligibility

  • Returns are accepted within 14 days of delivery.

  • Items must be in new, unused condition with original packaging and all accessories included.

  • Proof of purchase (receipt or order number) is required.

Non-Returnable Items

  • Clearance items, special orders, and custom equipment are final sale.

  • For hygiene and safety reasons, certain items (e.g., microphones, in-ear monitors) cannot be returned once opened.

Return Process

  1. Contact our customer service team at [Your Email] or WhatsApp before sending any item back.

  2. We will provide return instructions and a return authorization number.

  3. Customers are responsible for return shipping costs unless the item is defective or shipped in error.

Refunds

  • Once we receive and inspect your return, refunds will be issued to the original payment method within 5–10 business days.

  • Shipping charges are non-refundable.

Exchanges

  • If you wish to exchange an item, please contact us to confirm product availability.

  • Exchanges are processed after the original item is received and inspected.

⚠️ Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery). We will arrange a replacement or refund at no additional cost to you.

📞 Questions?

For all shipping and return inquiries, please contact us:

We’re here to make sure your experience with Boston Pro Sounds is smooth, professional, and worry-free.